Refund Policy

Last updated: February 18, 2026

We want you to be happy with Sorto. If it's not working out, here's how refunds work.

Free Plan

The Starter plan is free. No payment, no refund needed.

Paid Subscriptions

Paid subscriptions (Professional, Business, Enterprise) are billed monthly through Paddle.com, our Merchant of Record.

14-day refund window: If you're not satisfied with your paid subscription, you can request a full refund within 14 days of your initial purchase. No questions asked.

After 14 days: Refunds are evaluated on a case-by-case basis. If you experience a significant service issue that we cannot resolve, we will work with you to find a fair solution.

How to Request a Refund

Contact us at support@sorto.ca with your account email and a brief description of the issue. We aim to respond within 2 business days.

Cancellation

You can cancel your subscription at any time through the app or by contacting us. When you cancel:

• You keep access to your paid plan until the end of your current billing period
• Your account reverts to the free Starter plan when the period ends
• No further charges will be made

Payment Disputes

Since Paddle acts as the Merchant of Record, payment disputes are handled through Paddle. If you have billing questions, contact us first at support@sorto.ca and we'll help resolve the issue directly.